Subject to status. Upfront payment may be required. Prices may go up during your subscription. Non-standard set-up may cost extra. Prices may vary if you live in a flat. Sky functionality requires two satellite feeds. You must get any consents required (e.g. landlord's). Under 5 minutes was the average time to recontract online based on orders placed from January to September 2021.

This page contains key facts (below) as well as links to some important information about the Sky Mobile subscriptions and services for new customers in the United Kingdom, including the Sky Mobile terms and conditions (PDF) (for access to mobile calls, texts and data services). Please take a few minutes to read this important information carefully.

If you have any questions or want to talk about any of this, please contact us.

No price rises mid-contract: Your Data Plan price will not increase during your new or existing minimum term. See sky.com/comparison for details. Other prices (e.g. call charges) may increase, and services may vary, including during your minimum term. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com.​

99% UK Network Coverage: 4G outdoor network available to 99% of UK population.

Awards: Which? Recommended Mobile Phone Provider April, 2022. Expert Reviews Mobile Network Awards: Best Value September, 2021. Choose Mobile Awards: Best Value April, 2022.​

Offers:

£5 off introductory 100MB data plan: For new and existing customers with any purchase of a phone or tablet. Offer lost if you upgrade or Mix your data plan (standard price currently £5pm). Price of 100MB plan subject to change

MacBook data plan connection: All Apple MacBook models (MacBook Air M1 13”, MacBook Air M2 13”, MacBook Air M2 15”, MacBook Pro 13”, MacBook Pro 14” and MacBook Pro 16”, MacBook Air M3 13", MacBook Air M3 15") require a compatible dongle for data plan connection. Data plans purchased through Sky Mobile can be used with compatible dongles, or in other compatible devices. Data plan subject to 12-month min term. Subject to availability. 18+. Direct Debit. Terms apply.

50% off any data plan, when bought with a device for Sky Broadband Customers: Customers purchasing a data plan with a device during the offer period pay half price for their data. Offer only available when bought with a device. Half price data offer lost if you Mix to another plan. Not available with any other offers. 50% offer only on standard price, not discounted price of any data plan. Data plan subject to 12-month minimum term. 18+. Terms apply.

50% off 25GB for 12 months for Sky Broadband Customers: Data Plan subject to 12-month minimum term. Save up to £96: Based on a saving of £8 a month on 25GB data plan (usually 25GB for £16 a month, now 25GB for £8 a month) over 12 months. Data offer lost if you Mix to another plan. Not available with any other offers. 18+. Terms apply.

5GB of data for £5 a month - Save £180: Subject to status and credit check. Save £180: Based on a saving of £5 a month on 5GB data plan (usually 5GB for £10 a month, now 5GB for £5 a month) over 36 months. Offer only available when bought with Tablets and Laptops and only available on new plans. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Data Plan subject to 12-month minimum term. Terms apply.

10GB of data for £6 a month - Save £216: Subject to status and credit check. Save £216: Based on a saving of £6 a month on 10GB data plan (usually 10GB for £16 a month, now 10GB for £6 a month) over 36 months. Offer only available when bought with Tablets and Laptops and only available on new plans. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Data Plan subject to 12-month minimum term. Terms apply.

Save £2 a month on 5GB data plan - Save £48: Offer ends 30/05/2024 at 23:59. Subject to status and credit check. £2 monthly saving applies on when bought with a device. Save £48: Based on a saving of £2 a month on 5GB data plan (usually 5GB for £10 a month, now 5GB for £8 a month) over 24 months. Data offer lost if you upgrade or Mix your data plan. Offer not available with any other offers. 12-month minimum term. Downgrades effective from the following month when mixing your plan. Subject to availability. 18+. Direct Debit. Terms apply.

iPhone 14 - Save £48: Based on a saving of £48 on the total cost of the iPhone 14 (128GB) over a 36-month contract (was £744, now £696) on Swap24 plan with 100MB data plan. Subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

iPhone 14 Plus - Save £48: Based on a saving of £48 on the total cost of the iPhone 14 Plus (128GB) over a 36-month contract (was £855, now £807) on Swap24 plan with 100MB data plan. Subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

iPhone 13 - Save £48: Based on a saving of £48 on the total cost of the iPhone 13 (128GB) over a 36-month contract (was £630, now £582) on Swap24 plan with 100MB data plan. Subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Tab S9 FE - Free Galaxy Buds FE worth £99: Purchase by 30/05/2024 from a participating retailer. ROI purchases must be SIM-Free. Claim Buds FE in white by visiting samsung-offers.claims/feduo within 30 days of purchase. UK/ROI/CI and IoM 18+ only. For full T&Cs, see samsung-offers.claims/feduo

Samsung Galaxy Tab S9 FE+ - Free Galaxy Buds FE worth £99: Purchase by 30/05/2024 from a participating retailer. ROI purchases must be SIM-Free. Claim Buds FE in white by visiting samsung-offers.claims/feduo within 30 days of purchase. UK/ROI/CI and IoM 18+ only. For full T&C’s, see samsung-offers.claims/feduo

Samsung Galaxy S23 FE - Free Galaxy Buds FE worth £99: Purchase by 30/05/2024 from a participating retailer. ROI purchases must be SIM-Free. Claim Buds FE in white by visiting samsung-offers.claims/feduo within 30 days of purchase. UK/ROI/CI and IoM 18+ only. For full T&C’s, see samsung-offers.claims/feduo

iPhone 15 (128GB) - From £23 a month: Subject to status and credit check. Advertised price on iPhone 15 (128GB), £23 a month for handset on Swap24 plan with 100MB data plan. Our Lowest Price is Back: iPhone 15 (128GB) offer ends 02.05.2024 (23:59). 36-month interest free loan required for handset or option to buy phone without a loan. Data Plan subject to 12-month min term. See sky.com/swaphelp for details. Phone subject to availability. 18+. Direct Debit. Terms apply.

iPhone 15 Pro (256GB) - From £34 a month: Subject to status and credit check. Advertised price on iPhone 15 Pro (256GB), £34 a month for handset on Swap24 plan with 100MB data plan. 36-month interest free loan required for handset or option to buy phone without a loan. Data Plan subject to 12-month min term. See sky.com/swaphelp for details. Phone subject to availability. 18+. Direct Debit. Terms apply.

iPhone 15 Plus (256GB) - From £29 a month: Subject to status and credit check. Advertised price on iPhone 15 Plus (256GB), £29 a month for handset on Swap24 plan with 100MB data plan. 36-month interest free loan required for handset or option to buy phone without a loan. Data Plan subject to 12-month min term. See sky.com/swaphelp for details. Phone subject to availability. 18+. Direct Debit. Terms apply.

iPhone SE with 5G (64GB) - Save £48: Based on a saving of £48 on the total cost of the iPhone SE with 5G (64GB) over 36 months (was £483, now £435) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Z Flip5 (256GB) - Save £84: Based on a saving of £84 on the total cost of the Samsung Galaxy Z Flip5 (256GB) over 36 months (was £1,284, now £1,200) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Z Fold5 (256GB) - Save £72: Based on a saving of £72 on the total cost of the Samsung Galaxy Z Fold5 (256GB) over 36 months (was £2,040, now £1,968) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Nokia C22 - Save £24: Based on a saving of £24 on the total cost of the Nokia C22 (64GB) over 36 months (was £150, now £126) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Fairphone 4 - Save £12: Based on a saving of £12 on the total cost of the Fairphone 4 (128GB) over 36 months (was £588, now £576) on Swap24 plan with 100MB data plan, subject to status and credit check. Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

25% off 25GB data plan when bought with a device: Offer ends 30/05/2024. Subject to status and credit check. Data Plan subject to 12-month minimum term. Usually 25GB for £16 a month, now 25GB for £12 a month over 24 months when taken with a device. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Terms apply.

25% off 50GB data plan when bought with a device: Offer ends 30/05/2024. Subject to status and credit check. Data Plan subject to 12-month minimum term. Usually 50GB for £20 a month, now 50GB for £15 a month over 24 months when taken with a device. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Terms apply.

25% off 25GB data plan on a SIM only contract: Offer ends 30/05/2024. Usually 25GB for £16 a month, now 25GB for £12 a month. Save £48: Based on a saving of £4 a month on 25GB data plan over 12 months. Data Plan subject to a minimum term of 12 months. Sky Mobile data plan price will be fixed for 12 month. Data offer lost if you Mix to another plan. 18+. Direct Debit. Terms apply.

25% off 50GB data plan on a SIM only contract: Offer ends 30/05/2024. Usually 50GB for £20 a month, now 50GB for £15 a month. Save £60: Based on a saving of £5 a month on 50GB data plan over 12 months. Data Plan subject to a minimum term of 12 months. Sky Mobile data plan price will be fixed for 12 month. Data offer lost if you Mix to another plan. 18+. Direct Debit. Terms apply.

150GB of data for £15 a month - 6 months half price: Offer ends 30/05/2024. Customers purchasing 150GB data plan during the offer period will pay half price for their data plan for the first six months. Full price applies thereafter. Save £90: Based on a saving of £15 a month on 150GB data plan (usually 150GB for £30 a month, now 150GB for £15 a month) over 6 months. Offer only available when bought with Apple Phones and only available on new plans Offer only available when purchasing the following devices: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, Samsung Galaxy S24, Samsung Galaxy S24+, Samsung Galaxy S24 Ultra, Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Galaxy S23 FE, Samsung Galaxy Z Flip5, Samsung Galaxy Z Fold5, Google Pixel 8 , Google Pixel 8 Pro and Google Pixel Fold. Offer lost if you Mix to another plan. Not available with any other offers. Data Plan subject to 12-month minimum term. Terms apply.

150GB of data for £25 a month when purchased with a Phone - Save £120: Offer ends 30/05/2024 at 23:59. Subject to status and credit check. Save £120: Based on a saving of £5 a month on 150GB data plan (usually 150GB for £30 a month, now 150GB for £25 a month) over 24 months. Offer not available when purchasing with the following phones: iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Data Plan subject to 12-month minimum term. Terms apply.

150GB of data for £25 a month when purchased with a Tablet or Laptop - Save £180: Offer ends 30/05/2024 at 23:59. Subject to status and credit check. Save £120: Based on a saving of £5 a month on 150GB data plan (usually 150GB for £30 a month, now 150GB for £25 a month) over 24 months. Offer only available when bought with Apple Tablets and Laptops and only available on new plans. Data offer lost if you Mix to another plan. Not available with any other offers. Your Sky Mobile data plan price will be fixed for 12 months (excludes VAT changes). Data Plan subject to 12-month minimum term. Terms apply. Google Pixel 8 (128GB) - Save £204: Based on a saving of £204 on the total cost of the Google Pixel 8 (128GB) over 36 months (was £852, now £648, save £5 a month) on Swap24 plan with 100MB data plan, subject to status and credit check. Our Lowest Ever Price – Save £204: Google Pixel 8 (128GB) offer ends 30/05/24 (23:59). Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Google Pixel 8 Pro (128GB) - Save £204: Based on a saving of £204 on the total cost of the Google Pixel 8 Pro (128GB) over 36 months (was £1,200, now £996, save £5 a month) on Swap24 plan with 100MB data plan, subject to status and credit check. Our Lowest Ever Price – Save £204: Google Pixel 8 Pro (128GB) offer ends 30/05/24 (23:59). Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy S24 (128GB) - Save £144: Based on a saving of £144 on the total cost of the Samsung Galaxy S24 (128GB) over 36 months (was £1,008, now £864, save £4 a month) on Swap24 plan with 100MB data plan, subject to status and credit check. Our Lowest Ever Price – Save £144: Samsung Galaxy S24 (128GB) offer ends 16/05/24 (23:59). Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Tab A9 - Save £84: Offer ends 30/05/2024. Advertised saving of £84 based on a saving on the total cost of the Samsung Galaxy Tab A9 (64GB) over 48 months (was £252, now £168, save £2 a month) on Swap36 plan with 100MB data plan, subject to status and credit check. Subject to availability. 48-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Tab S9 5G (128GB) - Save £180: Offer ends 30/05/2024. Advertised saving of £180 based on a saving on the total cost of the Samsung Galaxy Tab S9 5G (128GB) over 48 months (was £1,092, now £912, save £5 a month) on Swap36 plan with 100MB data plan, subject to status and credit check. Subject to availability. 48-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Tab S9+ 5G (128GB) - Save £168: Offer ends 30/05/2024. Advertised saving of £168 based on a saving on the total cost of the Samsung Galaxy Tab S9+ 5G (128GB) over 48 months (was £1,320, now £1,152, save £4 a month) on Swap36 plan with 100MB data plan, subject to status and credit check. Subject to availability. 48-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Samsung Galaxy Tab S9 Ultra 5G (256GB) - Save £180: Offer ends 30/05/2024. Advertised saving of £180 based on a saving on the total cost of the Samsung Galaxy Tab S9 Ultra 5G (256GB) over 48 months (was £1,560, now £1,380, save £5 a month) on Swap36 plan with 100MB data plan, subject to status and credit check. Subject to availability. 48-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

iPhone 15 Pro Max (256GB) - From £35 a month: Subject to status and credit check. Advertised price on iPhone 15 Pro Max (256GB), £35 a month for handset on Swap24 plan with 100MB data plan. Our Lowest Price Ever Price: iPhone 15 Pro Max (256GB) offer ends 16/05/2024 (23:59). 36-month interest free loan required for handset or option to buy phone without a loan. Data Plan subject to 12-month min term. See sky.com/swaphelp for details. Phone subject to availability. 18+. Direct Debit. Terms apply.

Samsung Galaxy S24 Ultra (256GB) - Save £144: Based on a saving of £144 on the total cost of the Samsung Galaxy S24 Ultra (256GB) over 36 months (was £1,494, now £1,350, save £4 a month) on Swap24 plan with 100MB data plan, subject to status and credit check. Our Lowest Ever Price – Save £144: Samsung Galaxy S24 Ultra (256GB) offer ends 30/05/2024 (23:59). Subject to availability. 36-month interest free loan required for device. Data plan subject to 12-month min term. Option to buy device without a loan. See sky.com/swaphelp for details. 18+. Direct Debit. Terms apply.

Google Pixel 8a Trade-in offer: Purchase a Pixel 8a (subject to availability) between 7th May (00:01 UK time) and 3rd June 2024 (23:59 UK time) from a qualifying retailer, and trade-in a qualifying phone to receive £150 in addition to the value of the phone traded in. Claims must be submitted after 14 days from purchase and between the 22nd May (00:01 UK time) and 18th July 2024 (23:59 UK time)). Participants must be 18 or older and have a delivery address in the UK. Trade-in phones must be sent within 15 days of claim approval. Trade-in up to 2 devices per household. Business purchases excluded. Employees of participating retailers are not eligible to take part. Visit reward-promos.com/tradein2024 for full Terms and Conditions.

Sky VIP: Requires compatible smartphone, My Sky app and broadband/3G/4G (charges may apply). See sky.com/vipterms for full terms and eligibility. My Sky app available on compatible Apple and Android devices. Compatible device and software requirements at sky.com/help and the App Store. App features and functions vary by platform/device. Further terms apply.

Sky Mobile Accessories Monthly price shown based on 36m loan. Subject to status and credit check. Loans payable within 12, 24 or 36 months. SWAP not applicable to accessories. Option to buy accessory without a loan. Accessories subject to availability. Accessories come with a 12m or 24m manufacturer’s warranty. For specific warranty information including duration, see sky.com/help/devicesupport/

Your Sky Mobile services and contract: Your Sky Mobile services are for your personal use as a consumer and are separate to any other Sky services you have. A 12 month minimum term applies to your Sky Mobile service.

If you end your Sky Mobile contract in your minimum term, you may have to pay us an early termination charge. You may be able to reduce this by changing data plan or removing recurring optional extras before you terminate. We may charge this, and any other one-off payment you owe us, to the card you used to pay for any upfront payment.

Your cancellation rights will be sent to you with your full terms and conditions. You agree your Sky services may start during your cooling off period, you may still cancel your services within this but you'll need to pay for any services used up to that point (e.g. call costs).

Your new contract for each order will be posted to your online account. Create a SkyiD to log in from sky.com. If you already have products or services from Sky Mobile, your existing contract(s) remain unchanged unless we tell you otherwise.

You must activate your SIM card within 31 days of receipt.

Your Sky Mobile services should be available within 24 hours of you activating the SIM card. Details about how to activate your SIM card will be sent with your SIM.

Phones and other devices we supply may be locked to our network. Visit Sky Help to find out if they are and, if so, when you can unlock your device and any fees you may have to pay.

Unless you have bought your device from us, please ensure your device is unlocked before you activate your Sky SIM. It can take several days for your current network to do this. If you activate your SIM when your device is locked, you will not be able to use calls and texts with Sky Mobile.

If you have purchased a ‘Like New’ phone, it comes with a 12 month Sky warranty against faults arising in the first 12 months from the date of purchase. For more information, including how to report a fault, see our help article on Sky Mobile warranty information.

If 'roam assist' or 'dial assist' are enabled on your device (see your settings), please carefully check the number you're calling to avoid making an international call by mistake. UK numbers should start 0044 or +44 (not 0046 or +46).

As this is a mobile service, it may not be available everywhere in the UK and in some places it is only available at certain times. Several factors could impact your coverage, for example, weather and geographic conditions or your location. You can check your predicted network coverage in your area using our Coverage Checker.

Unfortunately, there may be some rare occasions where our services will not work for you whilst you are abroad. You can check your current service availability in a particular destination before you travel by contacting us on 03442 414141. Wi-Fi calling is not currently supported outside the UK.

Please take care when using Sky Mobile services close to borders as you might pick up another network. You can stop this by changing the settings on your device so it selects 'National roaming only' or the 'Sky' network in the data roaming settings. Beware of automatic uncontrolled data roaming and downloads. You can switch off data roaming in your device settings.

Use Wi-Fi calling to make/send and receive calls and texts over a wireless internet connection (for example, home broadband). If you make an emergency call using Wi-Fi calling (999), we’ll use a normal mobile network first. If there's no signal, we’ll try using Wi-Fi but the emergency services can’t identify your location automatically so you will need to tell them where you are.

Wi-Fi calling will not work if the broadband connection fails or it loses power. You should keep a fixed line for emergency calls and never rely solely on Wi-Fi calling for these (only use Wi-Fi calling as a last resort). Please take a look at the Help section on sky.com for more information about Wi-Fi calling.

Unused data will be rolled over into your piggybank at the end of each billing period. You can choose to redeem this in increments of 1GB. Accumulated data expires after 3 years.

For security reasons SIM Cards may be replaced from time to time. If this happens we will tell you in advance and send a replacement.

Once your Sky Mobile services are active, it may take up to 24 hours to enable access to Sky+ recordings on your mobile. Downloads are not available via 3G or 4G.

Sky+ and Sky Go apps required to access Sky+ recordings on your mobile.

Paying for your services: We will bill you monthly in advance for all your data plan(s) and any recurring optional extras you have. Other charges, such as add-ons or non-inclusive call/text charges will be billed in arrears. Any offers will be shown on your statement. You are responsible for all activity using your services unless you tell us someone is not authorised to use them before charges are incurred.

You can view your bill at least 3 days before your monthly payment due date, make payments and manage your account through sky.com. Your Sky Mobile bill will be separate to your bill for any other Sky services.

Your Data Plan price will not increase during your new or existing minimum term. Other prices may increase and services may vary, including during your minimum term. We will let you know about any material changes before we make them. Details of call rates and optional charges can be found on sky.com.

The access charge for calls to 0845, 0870 and other 'service numbers' is 60p a minute.

With our International Saver, you get discounted rates for calls and texts to over 60 popular international destinations (to both landline and mobile numbers). See our tariff guide for full details.

Recurring optional extras (Unlimited Calls and Texts and the International Saver) stay on your account each month until cancelled. Please take a look at our tariff guide to see how much non-inclusive calls you make or texts you send will cost you, including our roaming rates. You can also see how much it will cost you to use our call forwarding service.

For your protection, some spend limits apply to each SIM card on your account. If you have multiple SIMs, higher total charges may be incurred. You can manage the spend on your Sky Mobile account via sky.com.

We will send you confirmation of your Direct Debit agreement separately.

Roll: Redeem data in 1GB increments. Use within 12 months. Share unused rolled over monthly data with up to 7 SIMs on your account.

Swap: Subject to status and credit check. 36 month interest free loan or outright handset purchase required for Swap24. Data Plan subject to 12 month minimum term. Sky will buy the old Sky phone and credit your loan account with proceeds. Loan must be paid in full to Swap. Phone condition criteria and market value adjustment may apply. Phone subject to availability. 18+. Terms apply. See sky.com/swaphelp for details.

Mix: 12-month minimum term. Downgrades effective from the following month.

Text to Switch: Text your current provider with PAC to 65075 to keep your existing no. or STAC to 75075 to leave without it. Code provided within 60 seconds. Code must be given to gaining provider to start switching process. See provider website for info.

Unlimited Calls and Texts: Unlimited Calls and Texts Inclusive calls to UK, Channel Isles and Isle of Man landlines (01, 02, & 03) and texts to UK, Channel Isles and Isle of Man mobile numbers (07). Subject to our acceptable use policy at sky.com/mobileterms.

Watch: UK only. Requires an active airtime plan with minimum 50MB data available. Content depends on Sky TV package. Some live TV programmes may be unavailable. Streaming ads prior to and within On Demand content and adverts contained within Sky apps may use data allowance. More information, Compatible apps, device and software requirements at sky.com/watchmobile. Downloads only available over Wi-Fi in the UK. Subject to fair use policy.

Complaints: Information on how we deal with complaints and options for alternative dispute resolution can be found in our Complaints Code of Practice. You can also visit our How to make a complaint Help article or the Online Dispute Resolution website.

Sky Protect Policy details

This is an optional policy. It does not have to be purchased at the same time as your mobile phone. This policy is designed to meet the demands and needs of those who wish to insure their mobile phone against breakdown and accidental damage, and also against loss and theft (if selected).

All prices include all applicable taxes (including IPT). If the payment date you chose is within 14 days of you purchasing the policy, Domestic & General will not take the first Direct Debit on your chosen date. All subsequent collections will be debited on the date you chose.

Alternative Insurance

You should be aware that similar warranties are available from other high street outlets, insurance companies and other providers. Some household insurance policies offer cover for accidental damage, fire or theft.

Eligibility Criteria

You must be at least 18 years old and a resident in the United Kingdom, Isle of Man or Channel Islands to be eligible. Your mobile phone must be used for personal and non-business purposes only. The IMEI Number on the mobile or SIM gate must not have been tampered with in any way making the mobile unidentifiable.

Your right to cancel

If you change your mind during the 45 day period from receipt of your documentation or from the policy start date, which is later (“the cooling off period”), you can cancel your policy and Domestic & General will refund any premium paid.

If you cancel your policy after the cooling off period, then your policy will remain in place until the end of the period for which you have already paid and you will not receive any refund. If at any time Domestic & General have provided you with a cash settlement or a voucher for a replacement, your policy will automatically end and no premium will be refunded.

If Domestic & General have reasonable grounds to believe that you have (or anyone acting for you has) claimed under this policy knowing the claim to be dishonest, exaggerated or fraudulent then they may cancel the policy immediately without any refund of premium or excess.

If you fail to comply with certain conditions and obligations Domestic & General may bring your policy to an end and will not provide any further services to you under the policy. They reserve the right to cancel your policy by giving you fourteen (14) days’ notice. In each case, you will receive a refund of any permium paid for unused days of your policy and Domestic & General will confirm any such ending or cancellation in writing to the last address you gave them.

How to complain

If you wish to complain or you are unhappy with the service provided, please contact the Domestic & General customer services team on 0333 000 9769, write to Domestic & General Insurance PLC, Leicester House, 17 Leicester Street, Bedworth, Warwickshire CV12 8JP or sign in to My Account on www.domesticandgeneral.com

Domestic & General’s complaints handling policy can be found on their website. If you are not satisfied with how Domestic & General respond you can then ask the Financial Ombudsman Service (FOS) to review your case. Referral of your complaint to the FOS does not affect your right to take legal proceedings. They can be contacted at: The financial Ombudsman Service, Exchange Tower, London E14 9SR, on the website financial-ombudsman.org.uk, or by email at: complaint.info@financial-ombudsman.org.uk

Governing law and statutory rights

Domestic & General will communicate with you in English and English Law will apply unless they agree otherwise with you. Nothing in the conditions will reduce or affect your statutory rights. These rights include the right to claim for a refund, repair, or replacement for up to six years (in Scotland it’s up to five) if your electrical goods were not of satisfactory quality or fit for their purpose when they were sold to you. For further information about your statutory rights contact the Citizens Advice Bureau: www.citizensadvice.org.uk or 03444 111 444.

The Financial Services Compensation Scheme

Domestic & General are covered by the Financial Services Compensation Scheme. If they cannot meet their obligations to you under the policy, compensation may be available to cover these obligations. See www.fscs.org.uk

General: The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Read our help article to find out how your information will be used by us, as well as information on these fraud prevention agencies, and your data protection rights.

Sky may use your contact details to contact you about content, products and services that we think you'd like, including for a reasonable period after you cease to be a Sky customer. By becoming a customer, you are agreeing to this unless you opt out by calling us on 03442 414141 or by changing your preferences via your online account.

If you want to keep your number, you'll need a PAC code from your current provider.

We may send notices to your mobile number. If you give your SIM or device to someone else, you should ensure they tell you about any notices they receive.